Massage therapy is a profession built on the idea of trust. Trust in the client and their trust in the Licensed Massage Therapist (LMT) is vital for creating a strong therapist/client relationship and, ultimately, the LMT's ability to help clients. 

This Conduct Agreement is to maintain the comfort of both the LMT and the client, at all times. Clients will dress and undress privately in the massage treatment room, and should only undress to their comfort level. Clients should remain under the top sheet at all times when the LMT is present. Draping techniques will be used to expose areas of the body for massage within the Client's comfort level, genitals will never be exposed. If the client is not comfortable having specific areas of the body exposed the must notify the LMT, the LMT will determine if working "over" the sheet is possible, or if the covered area will simply be excluded from the massage. 

The Client should never initiate touch with the LMT. The Client should never purposefully expose private areas of their body. The Client should refrain from inappropriate, lewd, and/or highly personal questions or comments. Inappropriate behaviors, gestures, questions, and/or comments will not be tolerated and will result in the massage session being terminated immediately.

It is at the LMT's discretion to end the massage session early due to a breach in the Client Conduct Agreement. If the session is ended early due to a breach in this agreement, the client will still be responsible for 100% of the session cost. 

It is the Clients responsibility to effectively communicate throughout the massage session. If you are ever uncomfortable or have questions regarding your massage please say something immediately to the LMT so they can adjust their techniques, as needed, to fit your comfort level. 

Swipe left or right for other policies.

• Service Packages. If you purchase a discount package of services, the package discount is applied to the last visit in the package. You must use your visits within 6 months. If you don’t use your visits within that time frame or you request a refund for the unused visits, we will refund the excess amount paid, if any, after applying the package discount to the last visit and our regular service fee to all other visits.  

• Membership. Membership dues are non-refundable. Membership dues are collected monthly. Each month of paid membership dues, you are eligible for one discounted massage therapy service. Membership benefits will roll over each month if unused. Membership benefits cannot be gifted or transferred to other persons. Cancellation can take place at anytime, but will not result in a refund if membership dues have already been collected for the month. Unused services will be forfeit upon cancellation with no refund. Cancellation must take place prior to automatic payment date to ensure you are not charged an additional month. 

• Use of Health Savings Accounts (HSA). If you purchase a pre-paid package plan through your HSA account we will give you a receipt for the pre-paid services that you can, at your discretion submit to your HSA plan in accordance with your HSA plan rules. If you request a refund for unused services that you paid for through your HSA, we will make the refund directly to your HSA account. If your HSA requires you to actually receive the services before submitting claims for reimbursement, we will provide you with a receipt for services actually received to date upon request. You are responsible for complying with HSA rules when determining whether the services you purchase from us can be paid from an HSA account. 

• Use of Health Reimbursement Arrangement (HRA) or Flexible Spending Account (FSA). An HRA and FSA will only reimburse for actual services received (not pre-paid services). Therefore, if you purchase a discounted pre-paid package plan and want your HRA or FSA to reimburse you, we will provide you with a receipt that you can submit for reimbursement after you have used your entire package. Upon request, we will also provide a receipt for visits used to date that you can, at your discretion and in accordance with your HRA or FSA rules, submit for reimbursement. Please note that HRA and FSA plans have rules about what services qualify for reimbursement. You are responsible for complying with your HRA and/or FSA plan rules when determining whether the services you purchase from qualify for reimbursement.

• Privacy Rights. You have a right to privacy under the Health Insurance Portability and Accountability Act (HIPAA) that includes restricting disclosure of your records and claims to your health plan, including Medicare, if you pay privately for your services at the time of service. If you pay for your services at the time of service, we assume you are exercising this right to privacy we will not disclose your medical records to any third party, including your health insurance carrier or Medicare. If you want your records disclosed to any third party in the future, you will need to obtain and sign our Authorization to Release Protected Health Information form before we will disclose your health information. 

• You agree to be financially responsible for all charges regardless of any applicable insurance or benefit payments, third-party interest, or the resolution of any legal action or lawsuits in which you may be involved. 

• Out-of-Network Policy. (Commercial Health Plans - Does not apply to Medicare) We are out-of-network with all health plans. If you have out-of-network benefits, we will provide you with a copy of your bill that you can, at your discretion, submit to your health plan for reimbursement for the services your health plan covers. You are responsible for contacting your insurance company to determine what your benefits are and obtain any necessary physician referrals and/or pre-authorizations for services. We are not responsible if your health plan denies, in whole or in part, your claims for our services. 

• Medicare Policy (for Medicare Part B and Medicare Advantage Plans). If you are a Medicare beneficiary, you understand that our licensed physical therapists are not enrolled as Medicare providers. Medicare has onerous technical and administrative requirements that must be met for services to be considered medically necessary covered benefits. We believe those requirements take unnecessary time away from the services we provide and some of our services are not covered by Medicare. Since we are not enrolled providers, we cannot submit claims to Medicare and Medicare will not pay for our services even though the same services might be paid by Medicare if you obtained them from a Medicare enrolled provider. By choosing to receive our services, you are agreeing to pay privately at the time of service for all services you elect to receive from us with no expectation that Medicare will reimburse you. You understand that we will not submit claims to Medicare on your behalf or provide you with a statement or billing codes that you can submit to Medicare yourself. If you want Medicare to pay for services that might be considered covered benefits, you should seek those services from a Medicare enrolled provider. If you decide at any point after you start services with us that you want Medicare to pay for the services it covers, we will be happy to recommend a Medicare enrolled provider and terminate your services with us. You agree that you, your caregivers, family members, authorized representatives or power of attorney will not, under any circumstance, submit our claims, invoices, receipts or statements to Medicare for reimbursement or to obtain a denial for a Medicare supplemental insurance plan.

• Medicare supplemental insurance plans. If your Medicare supplemental insurance plan will reimburse you for medically necessary services by providers not enrolled with Medicare, we will provide you with a letter stating we are not enrolled as a Medicare provider and a statement that you can submit to your supplemental plan. However, you should be prepared that your supplemental plan may not pay for services by providers not enrolled with Medicare. If your supplemental plan requires you to obtain a denial from Medicare before it will pay for your services, we cannot submit a bill to Medicare merely to get a denial because we are not enrolled providers. 

• Medicare as a Secondary Payer. If you have a commercial insurance plan, we will provide you with a copy of your bill that you can, at your discretion, submit to your commercial health plan for reimbursement for the services your health plan covers. However, since we are not Medicare enrolled providers, Medicare will not pay your copays, co-insurance or deductibles as a secondary payer. You agree that you, your caregivers, family members, authorized representatives or power of attorney will not, under any circumstance, submit our claims, invoices, receipts or statements to Medicare for reimbursement of copays, coinsurance or deductibles that your commercial health plan does not pay. 

• Appeals Policy. You understand that you are responsible for filing all appeals of adverse benefit determinations. If you need assistance filing an appeal with your health plan, contact the consumer assistance agency on your denial letter.  

We understand how busy life can become, and how we all have unexpected changes at times. When appointments are not kept, or are cancelled / rescheduled with short notice, we are unable to offer that appointment slot to those in need. This not only affects other patients care, it leaves our therapist without the anticipated work. Cancellation notice can be given via phone call (if we do not answer a voicemail must be left) or text message. All fee's will be automatically charged to the payment card on file at the end of the business day. If you would like to pay your fee with a different payment method you must notify the office before the end of the business day. Patient must pay outstanding balances before any future treatment takes place. Chronic No-Show or cancelations, reschedules may require booking pre-payments.

• Appointments canceled or rescheduled within 24 hours of the scheduled appointment time will be charged 100% of the service fee.

• Patients who do not attend their scheduled appointment with no notice are considered a "No Show" and will be charged 100% of the service fee. 

• Late Arrivals. Patients will still be treated up to 10 minutes late to their scheduled appointment, the appointment will NOT be extended. Patients more than 10 minutes late will be considered as a "No Show" and be responsible for 100% of the scheduled service fee. 

• If the patient neglects the self care necessary for treatment, such as hydration, and the appointment cannot be performed for safety reasons, the patient is responsible for 50% of the service fee. It is the patients responsibility to read appointment descriptions which may include instructions for preparation of their appointment. 

• ****If you are unable to attend an appointment, you can have a friend or family member attend in your place to waive the cancellation fees. The person attending must have the same service as was originally scheduled, or greater (if time allows). 

• These rules apply for Massage Therapy, Personal Training, Chiropractic, and Dry- Needling, Salt Nook, and red light appointments.